My gift link is missing, expired or not working. What should I do?

Open the link to see who sent your gift and read their message. Accept it and enter your delivery address. You do not have to accept it; email us if you would like to decline.

1. Open your gift invitation.

2. Choose a gift if the sender has offered a selection. For a surprise, the gift stays hidden.

3. Enter your delivery details and accept.

4. You will see confirmation that your acceptance has been received.

If you do not recognise the sender, our team can help you check the invitation.

You can accept while your gift invitation is active.

If your link has expired, contact us or the sender to see whether a new invitation can be arranged.

You do not have to accept a gift. You can leave it unclaimed or email us to cancel the invitation. To stop future gift invitations, email privacy@giftoncue.com.

You do not need to give a reason. If you do not recognise the sender, our team can help you check the invitation.

The sender pays for your gift and delivery. We also aim to prepay import charges for international gifts, including deliveries to major markets.

If prepaid import charges are unavailable, we tell the sender before payment that local charges may apply.

If charges were included but a courier asks you to pay, email us the gift reference and the notice or receipt so we can arrange to cover them.

You can choose from the gifts in your invitation if the sender has offered a selection. Invitations for a specific gift or a hidden surprise do not include a swap option.

Once you have accepted, contact us if you need a change. We can check whether the order is still at a stage where it can be amended.

If the gift has arrived, eligible returns are refunded to the purchaser. Either you or the purchaser can contact us to arrange one.

Yes, if we can update it before dispatch. Email us as soon as possible with your gift reference and we will confirm what can be changed.

We will tell you how to send the new address. After dispatch, changes depend on the courier.

If redelivery is needed, we agree any extra cost with the purchaser first. We cover costs caused by our own or the courier’s error.